We are specialists in estate planning for our customers, recognised nationally and locally as award winners.
Whether we are advising on Wills, Lasting Powers of Attorney, Inheritance Tax or Trust Planning, after 28 years we know our business well enough to be trusted by thousands of customers from all walks of life.
You have worked long and hard to make sure that what you have passes to the right people at the right time. Our Portcullis Team is here to guide you through this critically important aspect of your life in plain English, with fixed fees and great customer service.
And we are extremely proud to have won three major awards in the past year:
2017 Innovation Award at The Herald Business Awards
2017 The Corporate Livewire National Award for Innovation and Excellence in Estate Planning
2016 The Small Business of the Year at The Herald Business Awards
We won this award against very stiff competition in April 2016 at a glittering ceremony at Plymouth Pavilions and one of the shortlisted companies even does work with NASA!
We were absolutely thrilled and to win this in our home city means so much to all of us here at Portcullis.
Thank you to The Herald, our institution of a newspaper in this city and region, for nominating us.
Trading Standards have members in many areas of business from all across Devon and Somerset, but they only allow firms to join when they feel confident that firms are complying with the law and treating their customers fairly. Each local business that applies goes through a rigorous application programme, where Devon & Somerset Trading Standards personally checks businesses, ensures they are aware of and following the law, and also that they have a good customer service record.
Businesses who are likely to be working in people’s homes or with high risk groups (such as children or vulnerable adults) are asked to agree to a criminal records check.
Only when everything was thoroughly verified and Devon & Somerset Trading Standards were confident that Portcullis is a business consumers can trust, were we admitted into the scheme and allowed to use the Buy With Confidence logo. Membership is certainly not offered lightly.
The National Awards Panel comments were...
What particularly stood out for us was the ways in which Portcullis Legals has adapted its approach to ensure the absolute best service and a reputation customer’s can trust. Putting clients first is evidenced in the firm’s longer opening hours, fixed guarantee fees, regular communication with customers, and even the option of home visits if it is convenient – elements which we felt set them apart from other firms. Portcullis truly are legal innovators at their very best.
We are over the moon to have won the Innovation award at the very glamerous Herald Business Awards staged at Plymouth Pavilions. We've been working our socks off for the last year creating a brand new app, website, opened two new stores to serve the needs of our loyal customers and also opening appointments from 8am - 8pm. Everything we do is for our customers, to make sure they are happy. An award like this means a lot to us in our local community.