The rise of the “Google Lawyer”

Whilst the talk in and around the subject of disruptive law models continues unabated and rightly so, the title of this post does not refer to IBM Watson, Artificial Intelligence or the entry from all sorts of global brands into the legal services arena.

As most of us are aware, technology is changing and challenging everything we know as consumers, and the law is no different.

My thoughts are more aligned to the rise of apparent expertise via the medium of the internet. Red Adair, the king of all fire fighting matters in the oil industry, famously remarked “If you think hiring a professional is expensive, wait until you hire an amateur”.

This could not be more apt today with everyone googling to get the right guidance.

Multitude of solutions

Whether this is law, medical information or how to fix a leaky tap, all we do is type it in and a multitude of solutions appear from all manner of experts or well meaning amateurs.

How can they all be correct and how do we differentiate between those that are qualified to speak about it or not? More than ever, members of the public need to ensure that the advice they are seeking is provided by qualified and experienced professionals.

“My Google search said…”

In our business, we are often asked a question by a prospective client that they then challenge our response to as “my friend down the road” or “my Google search said otherwise”.

Whilst we embrace technology in our business and everyday lives, it is important not to confuse generic and sometimes downright inaccurate advice, with solid qualifications and experience.

I was overseeing a mentoring session at another business recently and heard the following phrase used, which might sound a little patronising but I most certainly understood where they were coming from… “Please don’t confuse my law degree with your Google search”. The customer involved did take it the right way as it was delivered with a smile.

Secure peace of mind

In an age of ever increasing accessibility of knowledge, it is important that we all remember to seek professional, qualified advice if only to secure peace of mind.

The biggest issue with wills and estate planning generally of course is that if a poor document has been prepared for you, the depth of the problem may not become clear until thirty years or so later. Then it is highly likely that you are not here, the firm that prepared your document may not be here and your executors and beneficiaries have the unenviable task of unravelling matters at a time of personal grief.

The internet is a wonderful tool in so many respects but caveat emptor! Let the buyer beware that qualified and experienced advice is provided by either a STEP qualified adviser or a member of the IPW, or a solicitor that specialises in wills and estate planning.

Trevor Worth MBA TEP, CEO and Founder at Portcullis Legals Ltd

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Sarah Brown
Sarah Brown
08:18 12 Jun 19
Sorting our Wills had been something that my partner and I had discussed for a while, but always kept putting it off. From the moment our enquiry was dealt with over the telephone, until the day we went in and signed our wills, the team at Portcullis were professional, explained everything in full (in simple terms) and their friendly approach makes the whole process extremely easy.read more
Phil Walsh
Phil Walsh
08:55 13 May 19
My wife and I asked Portcullis to help us write our wills and we were very pleased we did. Appointments were made promptly, everyone had plenty of time for us, everything was explained in terms we could understand and we were encouraged to take time to reflect on any important issue. This was old-fashioned courtesy and friendly service at its bestread more
John Sutherland
John Sutherland
09:44 10 May 19
As they were forces friendly, I approached Portcullis Legals to write a will and finished up with a will, a power of attorney and a trust. Everybody was most helpful and Nick explained everything without any rush and has continued to be a help since and all for a very reasonable price. I would certainly recommend them to my friends and colleagues. Thank you.read more
Kev Bickford
Kev Bickford
14:31 08 Mar 19
I asked Trevor and his team to assist me with the writing of my will. I found them to be thoroughly professional and very helpful and understanding of my needs. I would not hesitate in recommending their services to anyone. Thank youread more
Barbara Cock
Barbara Cock
16:37 10 Jan 19
We found Trevor so easy to deal with. He listened to everything we were concerned about and it was sorted with absolutely no problem. We have no hesitation in recommending Portcullis to anyone looking to get their family finances in order.read more
Charles Eatwell
Charles Eatwell
11:51 07 Jan 19
My wife and I plus had some legal work done by the team. The cost was lower than my local solicitor the process straightforward without any fuss. I would recommend them for providing a quality serviceread more
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  • We are specialists in estate planning.
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What clients say

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We met Trevor and the team and found their service to our needs second to none. We would recommend anyone to contact Portcullis Legals Ltd to help with their needs. We are not just saying this for the sack of saying it. We truly believe the Personnel service, and Professional help and advise given was second to none.

Mark Swift

November 8, 2018

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