How we created a four-day week

Portcullis Legals is one of the first firms in the world to switch its entire workforce to a four-day week – with astonishing results and a happier team of dedicated staff.

The innovative move created headlines around the world when we made the switch permanent after a successful trial period.

Managing Director Trevor Worth researched the benefits of a four-day week for a year before its implementation.

The entire team was also been given a pay rise – to stave off concerns that the change in hours might just be a cost-cutting exercise.

The move has sparked media coverage at home and abroad – including articles in Mail Online, Metro, the Daily Star, dozens of regional and legal publications plus titles around the world – as well as closer to home at Plymouth Live and the Plymouth Herald.

It also received huge attention from Lad Bible with 10,000 people sharing a Facebook post about Portcullis that, at the time of writing, has 13,000 comments and 55,000 likes.

Lad Bible, like many of the other publications, picked up on how the switch to a four-day week INCREASED productivity, IMPROVED customer service and created a service for clients. Our shift patterns now mean we are available to clients for longer in the day – at no point have we cut back our office hours to accommodate the change.

The results have been, frankly, breathtaking.

We were interviewed on Hits Radio and Radio Plymouth when we explained the impact the change had on our business. You can listen to the interview with Radio Plymouth below:

Improved customer service

After an initial trial of five months, the four-day week was fully implemented at Portcullis.

Mr Worth said: “I’ve contacted businesses far and wide to find out the benefits and pitfalls of the four-day week, working with academics and industry leaders to find out the best way to apply the four-day week to Portcullis.

“The response has been extraordinary and there’s a real passion to help other firms achieve a happier working week for their staff.

“The initial results have been heartening – our team is happier and our customers are receiving a better service.”

Four day week

The Portcullis team

Better motivation

The shift to working four days a week means that Mr Worth has been able to rework the opening hours so the offices at Dean Cross in Plymstock are open later in the evening, while still being open five days a week.

Mr Worth, who started the business as a 23-year-old, said: “This means that our valued clients can contact us later in the evening, which is often more convenient.

“Our staff have been more motivated and productive – I’m delighted that we’ve been able to make it work and provide an even better service for customers, and a great working environment for our team.

“Values and purpose are very important to us, as is the wellbeing of every team member.”

Happier and more productive

The popularity of the initiative has spread across small, medium and even multi-national firms around the globe in recent years.

Successful schemes have seen employees working fewer hours but are far more productive with their time – meaning they are often happier, more motivated and driven to succeed.

A study of a trial at a New Zealand financial firm found workers were 20% more productive – improving both profits and staff wellbeing.

Yasmin Serter of the Client Services Team, said: “The bedding-in period and new working patterns has taken a while to get used to but as a team we are definitely better rested and more motivated.

“That means we really look forward to coming to work and meeting the people we’re trying to help – which can only be a good thing for the service we provide.”

Portcullis has been helping people across Devon and Cornwall with wills, trusts, probate and powers of attorney for more than 30 years from our innovative Law Store in Plymstock.

Portcullis Legals – which has won a string of awards including two-time winners at The Herald Business Awards – focuses its service on being friendly and free of jargon. Its progressive approach puts its customer service and staff at the forefront of the operation.

For more information call 01752 401401 or email us

ian williams
ian williams
08:52 01 Jul 19
My wife and myself saw Nick to set up wills - he was extremely helpful and knowledgeable - would thoroughly recommend. Down to earth with a sense of humour is always helpful in these situationsread more
Sarah Brown
Sarah Brown
08:18 12 Jun 19
Sorting our Wills had been something that my partner and I had discussed for a while, but always kept putting it off. From the moment our enquiry was dealt with over the telephone, until the day we went in and signed our wills, the team at Portcullis were professional, explained everything in full (in simple terms) and their friendly approach makes the whole process extremely more
Phil Walsh
Phil Walsh
08:55 13 May 19
My wife and I asked Portcullis to help us write our wills and we were very pleased we did. Appointments were made promptly, everyone had plenty of time for us, everything was explained in terms we could understand and we were encouraged to take time to reflect on any important issue. This was old-fashioned courtesy and friendly service at its bestread more
John Sutherland
John Sutherland
09:44 10 May 19
As they were forces friendly, I approached Portcullis Legals to write a will and finished up with a will, a power of attorney and a trust. Everybody was most helpful and Nick explained everything without any rush and has continued to be a help since and all for a very reasonable price. I would certainly recommend them to my friends and colleagues. Thank more
Kev Bickford
Kev Bickford
14:31 08 Mar 19
I asked Trevor and his team to assist me with the writing of my will. I found them to be thoroughly professional and very helpful and understanding of my needs. I would not hesitate in recommending their services to anyone. Thank youread more
Barbara Cock
Barbara Cock
16:37 10 Jan 19
We found Trevor so easy to deal with. He listened to everything we were concerned about and it was sorted with absolutely no problem. We have no hesitation in recommending Portcullis to anyone looking to get their family finances in more
Charles Eatwell
Charles Eatwell
11:51 07 Jan 19
My wife and I plus had some legal work done by the team. The cost was lower than my local solicitor the process straightforward without any fuss. I would recommend them for providing a quality serviceread more
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Why Choose Us?

  • We are specialists in estate planning.
  • Over 30 years of expertise in Powers of Attorney, Tax Planning, Trusts and Wills.
  • Multi award winning business.

What clients say

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We met Trevor and the team and found their service to our needs second to none. We would recommend anyone to contact Portcullis Legals Ltd to help with their needs. We are not just saying this for the sack of saying it. We truly believe the Personnel service, and Professional help and advise given was second to none.

Mark Swift

November 8, 2018

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